Refund policy
Our Return Policy
While we strive for your complete satisfaction with every purchase, due to the nature of our handcrafted candles and home fragrance products, all sales are final. We do not accept returns or exchanges for change of mind.
Damaged or Defective Items
We carefully inspect each order before shipment. If your order arrives damaged or defective, please email heart@casadeajei.com within 5 days of delivery and include:
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Your order number
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A photo of the damaged or defective item
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Photos of the outer packaging
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A photo of the shipping label
Without this documentation, we may be unable to process a claim with the shipping carrier.
Once received, we will promptly arrange a replacement.
Shipping & Delivery Issues
If your order appears lost in transit or is missing items, please contact us within 48 hours of delivery so we can begin an investigation with the carrier.
Casa de Ajéí is not responsible for:
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Carrier delays
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Weather-related delays
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Lost packages due to incorrect addresses entered at checkout
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Refused or unclaimed deliveries
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Shipments delayed or lost due to incomplete or inaccurate shipping information
Please verify your shipping address and contact information carefully before submitting your order.
Order Changes or Cancellations
We begin processing orders quickly to ensure timely delivery. Because of this, we cannot guarantee changes or cancellations once an order has been placed.
If you need assistance, please email heart@casadeajei.com as soon as possible and we will do our best to help.
Questions
If you have any questions regarding your order, please contact:
Casa de Ajéí
DBA of Nomi Glow Co.
heart@casadeajei.com